Return & Refund

General

In case you wish to return your order whether for a refund, replacement or exchange of certain Goods, you must submit to us a return request for the delivered Goods and return such Goods within fourteen (14) days of receiving your order of your ordered Goods.

 

You should be able to provide us with:

- Proof of purchase (order number, invoice, etc).

- The reason for return has to be valid and return acceptance conditions met same receiving package 

- Refund method that you would like and the necessary information associated (bank account number, etc.).

Customers Outside UAE

Customers outside UAE may pay Customs & clearance fee

All returns are accepted. Customers outside the UAE are responsible for both return shipping goods back to our UAE warehouse before refunds are processed. for more details contact us

We appreciate your understanding and cooperation in providing accurate delivery information to help us serve you better. If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us at info@equimap.app or WhatsApp +971555689546.

Thank you for choosing Equimap. We look forward to serving you.

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